HP Printer offline error shows mean your personal computer network and printer device did not connect properly. So you can also check the printer USB cable connection and also check USB cable is working conditions. Read and follow this blog and fix the HP printer offline error.
Table of Contents
Method 1 : Run HP Print and Scan Doctor
Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.
- Make sure paper is loaded in the main tray, and then turn on the printer.
- Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.
- On the welcome screen, click Start to select your printer and run the diagnostic.
- If your printer is not found, click My product is not listed, and then follow the instructions to troubleshoot the connection.
Method 2: Set the default printer
Set your printer as default on your Windows computer to make sure print and scan jobs use the correct printer.
- In Windows, search for and open Printers & scanners.
- Make sure the box next to Let Windows manage my default printer is not checked.
- From the list of printers, click your printer name, and then click Manage. If there are multiple printer names that match yours, select the printer that is idle or online.
- Under Manage your device, click Set as default.
Method 3: Confirm your printer port and Windows services status
- The next step in resolving offline printer issues is to see if your printer uses a WSD port.
- To determine this, search Windows or ask Cortana for Control Panel and click “View devices and printers”
- Next, right-click your printer and select Printer Properties.
- Click the Ports tab and look to see if your printer uses a WSD port.
Method 4: Set the Printer Manually to Online Mode
These steps will guide you in setting the online mode on your printer via the manual approach. To do that, you can launch the Control Panel. Now, make a selection for Devices and Printers. Here, you have to find See What’s Printing and choose your HP device. After this, you will see an option stating Use Printer Online. This option will help you in setting up the mode all by yourself.
- Firstly, click on the “Start” button. Now click on the “Control panel”.
- Select the option of “Devices and Printers”.
- Right-click on the question section and then choose the “See what’s printing” option.
- Select “Printer” from the top section of the page.
- In the end, click on the “Use Printer Online” option from the available menu.
Method 5: Confirm your printer port and Windows services status
- The next step in resolving offline printer issues is to see if your printer uses a WSD port.
- To determine this, search Windows or ask Cortana for Control Panel and click “View devices and printers”
- Next, right-click your printer and select Printer Properties.
- Click the Ports tab and look to see if your printer uses a WSD port.
Method 6: Make Sure ‘Use Printer Offline’ Mode is Not Selected
HP wireless printer goes offline if “Use printer offline mode” is selected. Therefore a user must ensure that this option is not selected. The navigation for rectifying this setting is as follow-
- Select the start menu- click on ‘settings ’
- Click on ‘devices’ – ‘printer and scanners ’
- Now from the listed printers, select and right-click on your HP printer.
- Thereafter from the menu, uncheck the option of “Use Printer Offline”. Now your Hp printer will come back in online mode.
Method 6: Re-Add your printer to your PC
Click on the Start button and then go to Settings > Devices > Printers & scanners. Find and select your printer on the list and click on Remove device and then Yes. Go back to Printers & scanners, click on Add a printer or scanner, and then complete the on-screen instructions add your printer back.
Method 7: Try printing from another device
You may also want to try printing from a different device, such as a laptop or mobile phone. While you may assume that offline issues are due to printer errors, a flawed connection can be device-specific. Try connecting to another computer and see if your issues clear up. If it’s possible to print from another device, you know that the problem is most likely not the printer.