To make it back online from the offline state, you will have to follow certain steps.
What are the Reasons for Printer’s Offline Issue
Printers go offline as they are unable to communicate with your computer due to external factors. There can be various reasons why your printer is offline and you can troubleshoot the actual cause by following these steps.
- Ensure your printer and your computer is connected to the same Wi-Fi network.
- Make sure that your printer is selected as a default printer on your computer.
- Turn off your printer and wait for 30 seconds before turning it back on.
- Clear all the print commands in the queue.
- Remove and add your printer again.
- After completing all the above steps, restart your computer.
How to Fix Printer Offline Issues?
Today every modern Printer can connect with your computer through Ethernet or Wi-Fi. But in the case when you see that your dreaded printer gets offline. Then you probably want how to make it online.
Lots of people are facing this bugging issue, but no worry as it’s not hard to resolve this problem. Read the following steps carefully and see how you can overcome this issue.
Step 1: Check Printer Connection:
The Printer offline status is a way of telling that something is wrong in between your computer or printer. It can either be through a USB cable or network connection. Therefore, you need to the printer connectivity with your PC. Look at the following steps below:
- If your printer is connected through a USB cable then make sure that the cable to your printer is well-connected. Also, you can connect the cable to your computer via USB Port.
- If the printer is connected via a wired network then make sure the cable to your printer is connected with an Ethernet port. Also, examine whether the port in your router is working well. Now you can check the network signal on your computer is flashing or not.
- If the Printer is connected to a wireless network, check the printer, and ensure that the PC is connected well to the network. If you will see the Lit-up wireless icon on the printer then it indicates it is connected.
Step 2: Check Printing Status:
The Auto-updated printer driver can be provided by Windows update and change the printer settings without notifying you. Thus, you need to make sure that your printer status is completely free from errors. Read the following steps carefully:
- Turn the printer off and then turn it on again.
- On your keyboard, press the Windows logo key and I at the same time.
- Now click Devices and then Click on Printers & Scanners.
- Right-click the icon with the green checkmark and click See’s what’s printing. Here if you will see a grey icon without a green checkmark, then right-click on it and Select Default Printer.
- Click the printer, and if you see a tick next to the option pause printing then click them to remove the ticks.
Step 3: Restart Print Spooler service:
There comes a point where your printer will refuse to work if the Print Spooler service doesn’t work accurately. In most cases, this service is somehow gets turned off. Hence you need to check whether it is running and then decide to restart it.
- On your keyboard, press the Windows logo key and R at the same time.
- Type services.msc in the search box and then press Enter.
- Press the key P to locate the Print spooler and see its status is running or not.
- If you cannot see the status, then right-click the print spooler service and click start.
- You can also restart the service and right-click print spooler and then click restart.
- Now close the properties Windows.
Step 4: Disable Printer offline mode:
You must check that Either the Printer offline mode is enabled or disabled. Sometimes it happens that you accidentally put your printer software turned on.
- Press the Windows Key + I and open the settings.
- Go to devices> Printers and Scanners.
- Select the printer and click the open queue.
- Click the Printer on the toolbar and ensure using printer offline. If it doesn’t have a tick next to it, then you can click it to disable this.
Step 5: Use Printer Software:
Some of the printer manufacturers have their software. And this helps you in managing and troubleshooting your printer. In this case, you should install the software. Else you can check it if you have already installed it.
- Press Windows key + I to open settings.
- Click devices>Printers and scanners.
- Select the printer and click manage.
- Now you will see a button for the Open Printer app if the software has been installed.
- Open the software and check the section that lets you restart, troubleshoot, or fix the printer.
Step 6: Remove and Re-install printer:
If all else fails then you can remove the printer from your computer and then again add it back. To do this you need to follow a few basic steps:
- Press Windows Key + I to open settings, go to Devices>Printers and scanners.
- Select your printer, and click Remove device, then click yes
- Click adds a printer and scanner and connects the printer back to your computer.
Step 7: Make use of ISP for your Printer:
To fix this issue you can set an ISP for making your printer run.
- First, print a network configuration page.
- Power up your printer and press the menu until you see the System Setup and then press OK.:
- Scroll through until you see the report and select OK. This shows your printer IP’s address.
- Now type the IP address into your browser and see all your printer internal settings.
- Select the Network tab->Wireless->IPv4 tab. Now you can set your IP manually.
- Enter your route’s IP as the gateway, now enter your Router’s IP for DNS Entry.
- Select Apply. Shut down your router and printer.
- Restart the router again and once it is powered up you can start your printer.
- Finally, you need to re-add the printer you are using. And add a printer with your new IP address.
Hopefully, now you have solved your printer offline issue and now your printer is again running back again.