There are many reasons why your Canon MG3500 printer may not work, including incorrect connectivity, outdated printer drivers, and faulty configurations. Read this article, and you will learn how to troubleshooting the canon mg3500 printer.
How to troubleshoot the Canon MG3500 printer?
Here we have explained the common problems with the canon mg3500 printer and the possible causes of these problems.
Canon MG3500 Won’t Turn On
- Try to disconnect and reconnect all the USB cables from both ends.
Note: If you are using a USB hub, remove it and connect your canon printer directly to the computer.
- Ensure that the USB cable you use supports the following specifications:
- Twisted pair cable
- No longer than 6 feet long (2 meters)
- Verify that the cable is connected to the USB port on the canon mg3500 printer and not a Network port, Line Jack, Ext Jack, Pictbridge port, or any port other than a USB port.
“No Paper” Error Occurs
Make sure of the following:
- Ensure that the paper is loaded in the tray.
- When you load a sheet of paper in the printer, make sure that the flip through the paper before loading.
- Ensure that the paper stack does not exceed the paper load limit.
- Always load the paper in portrait orientation, regardless orientation of the canon mg3500 printer.
- When you load the paper, insert the paper stack until the leading edge touches the far end of the front tray.
Check your printer driver:
Search for the latest Canon MG3500 driver on canon’s support website, and find the one corresponding with your specific version of Windows (for example, Windows 32-bit) and download it.
Clean the paper feed rollers:
- Remove all sheets of paper from the paper source from which paper could not be properly fed.
- Place a moistened cotton swab, etc. into one of the protrusions of the feed roller.
Print quality is not satisfactory
Setting the Print Quality Level:
- Navigate to Start Menu -> Control Panel -> Hardware and Sound -> Devices and Printers.
- Right-click your model name icon, and then select Properties.
- On the Maintenance tab, select Custom for Print Quality, and click Set….
- Drag the slider bar to select the print quality level and click OK.
Check the print settings:
- In the software application, you are trying to print from, click File, and then click Print.
- Open the Properties dialog box.
- Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences.
- Depending on your print job, you might consider modifying the following settings:
- Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.
- Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes.
- Paper Size: If you are printing on a different size of paper than you normally print on, select the correct paper size.
- Black and White: If you want to print in black and white only, select the grayscale option.
- After selecting the print settings, click OK to apply the settings, and then click Print.
Ink is not ejected properly
Clean the area around the ink nozzles:
- Open the ink cartridge access door.
- Lightly press down on the ink cartridge to release it, and then pull the ink cartridge out of its slot.
- Hold the ink cartridge on both sides.
- Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.
- Clean the face and edges around the ink nozzle with a cloth or swab.
- Wait 10 minutes for the cleaned area to dry before you continue.
- Hold the ink cartridge by its sides with the contacts toward the canon MG3500 printer
- Insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place.
- Close the ink cartridge access door and try to print.